Question 1

Do I need a credit card to start?

Accepted Answer

No. Every plan begins with a 30-day free trial and you only add payment details when the trial ends.

Question 2

What counts as a connected account?

Accepted Answer

One social profile, page or channel connected to a brand. A Facebook page and an Instagram profile are two accounts.

Question 3

Can I manage several clients in one workspace?

Accepted Answer

Yes. Each client is a brand with its own accounts, calendar and team access, all inside one organization.

Question 4

What happens if a post fails to publish?

Accepted Answer

The post is marked failed with the network's actual error message, and you can fix and retry it from the queue.

Question 5

Can I change plans later?

Accepted Answer

Yes, upgrade or downgrade at any time. Limits apply immediately and billing is prorated.

Question 6

Is my data separated from other customers?

Accepted Answer

Yes. Access rules are enforced in the database per organization, not just hidden in the interface.

Questions, answered