Terms of Service

1. Acceptance of these terms

By creating an account, starting a trial or using 100 Suite you agree to these terms and to our Privacy Policy. If you are agreeing on behalf of a company, you confirm you have authority to bind it. If you do not agree, do not use the service.

You must be at least 16 years old and able to form a binding contract.

2. Accounts, workspaces and team members

You are responsible for the accuracy of your account details, for keeping your password secure and for everything done under your account. Tell us immediately if you suspect unauthorised access.

A workspace owner controls the workspace: they may invite or remove members, set roles and brand access, change the plan and close the workspace. Members act within the permissions the owner grants them.

3. Plans, trials, fees and add-ons

• Plans are billed monthly or annually in advance and renew automatically until cancelled.
• Free trials run for the stated period without a card; at the end you choose a plan or lose access to paid features.
• Each plan includes limits — connected accounts, brands, seats and AI allowances. Exceeding a limit requires an upgrade or an add-on.
• Add-ons such as extra seats and AI image packs are charged separately. Packs are prepaid, non-refundable and expire as stated at purchase.
• Upgrades apply immediately and are prorated; downgrades apply at the next billing period.
• Fees exclude taxes, which we add where required. Prices may change with at least 30 days' notice before your next renewal.
• Cancel at any time from billing settings; you keep access until the end of the paid period. We do not give partial refunds unless the law requires it.
• If payment fails we may suspend the workspace after reasonable notice.

4. Right to use the service

Subject to these terms and payment of your fees, we grant you a limited, non-exclusive, non-transferable right to access and use 100 Suite for your internal business purposes or for clients you manage. We keep all rights in the platform, its software, design and documentation.

5. Your content

You keep ownership of everything you upload, write or schedule. You grant us a worldwide, royalty-free licence to host, store, reproduce, adapt and transmit it strictly to operate the service — for example to publish a post to a network you connected, produce previews or generate analytics. This licence ends when the content is deleted, subject to routine backups.

You are responsible for your content: that you have the rights to it, that it is accurate, and that it complies with the law and with the rules of every network you publish to.

6. Acceptable use

You agree not to use 100 Suite to:

• Post spam, malware, deceptive content, or material that is unlawful, defamatory, hateful or infringing.
• Violate a social network's terms, automate behaviour they prohibit, or artificially inflate engagement.
• Access another customer's data, probe or interfere with our systems, or bypass plan limits or rate limits.
• Resell, sublicense or white-label the platform without a written agreement with us.
• Reverse engineer the service or copy it to build a competing product.
• Generate AI content that impersonates a real person deceptively or that breaks a model provider's policies.

We may suspend or limit an account that we reasonably believe is breaching these rules or putting the service at risk.

7. Social networks and third-party services

The service depends on third-party platforms and their APIs. Their terms apply to your use of them and they may change, restrict or withdraw access at any time. We are not responsible for a network changing its rules, rate-limiting your account, rejecting or removing a post, or losing a connection. We will use reasonable efforts to keep integrations working and to tell you when a connection needs to be re-authorised.

8. AI features

AI drafting and image generation produce suggestions. Output may be inaccurate, generic or similar to output given to others, and you are responsible for reviewing anything before you publish it. Allowances are set by your plan; we may apply fair-use limits to keep the service available to everyone.

9. Feedback

If you send us ideas or suggestions, we may use them freely and without obligation or payment to you.

10. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Maintenance, third-party outages and events outside our control can cause downtime. Support is provided by email during business days.

11. Disclaimers

Except where the law says otherwise, the service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that publishing will always succeed or that results, reach or engagement will be achieved.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, goodwill or data. Our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law.

13. Indemnification

You will defend and indemnify us against claims, losses and reasonable legal costs arising from your content, your use of the service, or your breach of these terms or of a third-party network's rules.

14. Suspension and termination

You may close your account at any time. We may suspend or terminate access if you materially breach these terms, fail to pay, or use the service unlawfully — with notice where practical. On termination your right to use the service ends; export anything you need first, as data is deleted after the retention period in our Privacy Policy.

15. Copyright complaints

If you believe content on our platform infringes your copyright, send a notice to info@100suite.com identifying the work, the material in question, your contact details and a statement of good-faith belief. We remove infringing material and may terminate repeat infringers.

16. Changes to these terms

We may update these terms. For material changes we will notify you by email or in the app at least 30 days beforehand. Continuing to use the service after they take effect means you accept them.

17. General

These terms, together with the Privacy Policy and any order you place, are the entire agreement between us. If a provision is found unenforceable, the rest stays in force. You may not assign these terms without our consent; we may assign them to an affiliate or acquirer. Notices to you go to your account email; notices to us go to info@100suite.com.